Everything we get asked

Yes, and it is the single most useful thing anybody does on an exchange day. Two households swapping with two removers who have never spoken to each other is the reason exchange days turn into gridlock.

Give us the other side’s contact and we will agree in advance who loads first and who unloads first, so nobody is standing on a doorstep with a full van.

It happens, and it is not a disaster if there is a plan. That is exactly why we speak to their remover beforehand — so there is an agreed answer rather than an argument on the day.

Where it genuinely cannot be resolved, your things can go into store overnight rather than sitting in a van or a hallway.

Very common, and it is much better decided at the survey than on the pavement. We will tell you plainly what will not fit, and we can take away anything you are not keeping.

What we would ask is that nothing gets left behind for the incoming family. They are real people you have met, and it makes their day considerably worse.

Yes, and you should. A provisional date costs nothing, we will move it as many times as it needs moving, and if the offer falls through we will cancel it without any fuss.

It is the only part of this process you actually control, and leaving it until the date is confirmed is how people end up scrambling.

Normal on these routes rather than exceptional, and we are set up for it. Short notice is not treated as an emergency callout and it is not priced as one.

Usually is. A social tenancy rarely comes with white goods, and sometimes not with flooring either, so the removal is only part of what is happening that week.

Tell us what else is being delivered and roughly when, and we will work around it so nothing important ends up standing in a communal area.

Then where things go matters more than how tidily they arrive. Tell us what needs to be at a particular height, within reach, or clear of a route, and we will place it properly rather than simply putting it in the right room.

That is set by your landlord and it is written down, so it is worth reading rather than guessing. Broadly it means cleared, clean, and with nothing left in the loft, the shed, the garden or the cupboards.

We can take away anything you are not keeping, handled under our waste carrier duty of care, and you get the paperwork.

Tell us it is a private tenancy and we will price the protective work in from the start. Halls, stairs and door frames covered, furniture lifted rather than dragged, and photographs of the property empty as we leave it, sent to you.

Almost all deposit deductions for damage are scuffs on fixed surfaces rather than anything dramatic, and they happen in the first and last few feet of the journey.

Yes, and gaps are common where a private tenancy ends before a social one starts. The load is sealed once, stored, and delivered when you have keys — not unpacked and repacked in between.

Not from us. We do not announce who we are or why we are there to neighbours, and we do not discuss your move with anybody in the building.

For a lot of people on these routes that discretion matters more than anything else a removals firm can offer, and it costs us nothing to give.

No. We need to know which route you are on, because that tells us who sets the date and how much warning you are likely to get. Why you are on it is not our business and does not change the job.

Mitcham, Pollards Hill, Eastfields, Figges Marsh and the Common, plus Colliers Wood, Morden, St Helier, Rosehill, Norbury, Thornton Heath, Streatham, Tooting, Hackbridge and Beddington.

Exchanges and transfers frequently go a long way — a mutual exchange can be to another part of the country entirely — and that is fine.

Cash, jewellery, deeds and passports; controlled drugs; firearms and ammunition; fuels, gas bottles, fireworks and other hazardous goods; perishable food; plants that may carry pests; and living animals.